The PBX Operator finishes work orders for the engineering department. They have to maintain a record of requests placed by the guests and make sure they are completed. It is the operator who screens, answers, and routes all outside and in-house calls. A PBX Operator has to update the telephone directory with a telephone computer system.
The Switchboard Operator will handle the radio system to relay in-house messages and information. They usually open and close DID lines in the conference room and ran necessary reporting for posting calls.The professional also does regular clerical duties such as filing, stuffing envelopes, etc. A PBX Operator has to take care of the front desk computer system as well.
The professional must be well-versed in emergency procedures. A PBX Operator should be able to handle any dangerous or threatening situations quickly and smoothly. If the operator finds anything suspicious, they should immediately inform management or security.
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