Field services maintenance activities can be divided into three categories:
Corrective: If a product breaks, a field service technician/field service engineer is dispatched to the customer location to repair it. Additionally, if a machine is not working as intended, it may require calibration. Both repair and calibration fall under “corrective” maintenance.Preventive: By scheduling routine equipment inspections, costly breakdowns and customer down time can be avoided. Using smart, connected products, you can capture and analyze data from your equipment, and remotely monitor performance to conduct maintenance exactly when required. This allows technicians to gain better insight on the problem and identify the spare parts needed to resolve the problem before they go on-site.Proactive: These services predict faults and disruptions by comparing to normal operations and noting any anomalies, allowing technicians to service and repair before the equipment fails.Adoption ServicesIn addition to in-person repair and maintenance visits, field technicians can provide advice on how customers can maximize the benefits of equipment based on their desired outcomes.Field service” refers to any service performed out in the field, as opposed to on company property. Field service typically involves dispatching workers or contractors to specific locations (often to a customer location) to install, repair, or maintain equipment or systems.
Field service practitioners, or field workers, are often technicians who deliver skilled, specialized, or even proprietary services to commercial or industrial clients.
When most people think of field service, they think of setting up cable TV or seeing an electrician work on a downed power line. But the field service landscape is quickly evolving to include a broader range of deskless employees. In fact, 80% of the world’s workforce is now deskless, and field service has expanded into education, healthcare, hospitality, and beyond.
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