IT Assistants have many responsibilities and daily duties. They provide constant administration support including answering and transferring calls, proofreading, data entry, and operating essential machinery such as printers and copiers. They also need to resolve customer problems on a daily basis both accurately and in a timely manner.
As well as providing technical assistance, IT assistants often prepare and maintain documents particularly for company policies and procedures. Data is also an important part of an IT Assistant’s daily duties. IT assistants back up data and control access to this. They also install new hardware or software to keep an organization’s data storage and communication up to date.Important maintenance is also a key part of an information technology assistant’s role.
They frequently have to troubleshoot and fix hardware or software issues. Some IT assistants specialize in the maintenance of particular hardware or software. Along with repairs, IT assistants often inventory computer goods and necessities.
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