- Support all quit-consumer computing equipment, inclusive of desktop/laptop hardware, software, mobile devices and peripherals, incidents/requests ensuring that Service Delivery objectives, customer support and ticket/analyst metrics are completed for the region.
- Resolve incidents and services requests for all quit users (together with VIP's) consistent with their set up SLA's even as demonstrating the best degree of customer service.
- Resolve conflict with customers and/or Service Delivery sources regarding service requests and incidents
- Escalate incidents to the best Service Operations sources and commercial enterprise leaders according with set up procedure.
- Assists the Service Desk resources with resolving incidents, fulfilling requests, and gives coaching, mentoring and training as important.
More Info: https://technewsworldhub.blogspot.com/2020/03/service-desk-technical-jobs-2020-march.html
