Given the increasing popularity and availability of IT support and ratings and blogging best practices with information about it, it is easy to follow the herd. Instead, for your IT service desk to truly meet the needs of the organization and the employee, you must first understand their "raison d'etre". This will encompass, among other things, the type of service desk that should be, for example, low cost versus high-touch, where there is more intervention by people and is therefore more expensive.
Of course, names don't help, from the IT help desk, through the IT service desk, to IT support. We assume that long ago, IT support was really about supporting IT, however today, it's about getting services and people back up and running as quickly as possible, minimizing downtime and offering at least an acceptable customer experience.
More Info: https://technologyradarnews.blogspot.com/2020/04/tips-for-success-at-your-it-service-desk.html
